Return Period
Kainos Garden offers a 30-day return policy. Customers can return any item purchased from our online shop within 30 days of the delivery date. For new items with no restocking fee, either for remorse or defective products, and must be returned in-store 310 Baard street, Celtisdal, Centurion. 0157
Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return.
Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., plants), custom products (e.g., special orders or personalised items), and personal care goods (e.g., fertilisers). Please get in touch if you have questions or concerns about your specific item.
Return Process
- Notification: To initiate a return, please contact our customer service team at [insert contact information]. Provide your order number, details about the product, and the reason for the return. Our team will guide you through the steps to process your return.
- Shipping: Once your return is approved, we will provide you with the shipping address. Please note that customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert email address] and send your item to the provided return shipping address.
Refunds
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us here.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Returns Policy, please contact us at [email protected].
This policy ensures that our customers can shop with confidence and assures them of our commitment to quality and customer satisfaction.